Jean N. Baker
704 Tumbleweed Drive
Plano, TX 75023
972-509-8094
chjbaker@verizon.net
SOFTWARE:
Yardi, PowerPoint 4.0, Excel, Hyperion (Pillar), WDS (Reflection), MSWord, Email, Outlook, CCMail, DW4, PFSWrite, VI/UNIX, BookMaster, Xedit, IslandWrite, AS400, OfficeVision, MSExchange, SunTools, HTML, SETR, TCWMS Mozilla browser, StarOffice, Sun Dashboard, Lotus Notes 6, Countrywide CFSC System, QuickBooks Professional Services 2008, gmail, Google Docs, Access 2003, ASIS, Freddie Mac, HomeSaver, BPODirect, ASIS, Communicator, ValueFinder(LandSafe), iPortal, LHIS, MS Sharpoint, CSAD, Homebase, Loss Mitigation Financials, Urban, Aspect, CRM Tool, SalesForce, CRM Central
TRAINING: NSC (HUD) Module Training – courses completed: Early Delinquency Servicing Activities, HUDs Loss Mitigation Program, Special Forbearance Option, Loan Modification Option, Partial Claim Option, FHA’s Home Affordable Modification Option, Preforeclosure Sale Option, Deed-in-Lieu of Foreclosure Option, Extension of Time Requests and Variance, Single Family Default Monitoring System (SFDMS), Tier Ranking System, Property Condition and Re-Conveyance, Appeal Process, Courses taken at B of A: Code of Ethics, Fair Credit Reporting Act, Information Protection & Privacy, Anti Money Laundering Fair Lending, Customer Treatment – Building a Foundation for HL&I, Mortgage Fraud Prevention, Enterprise Consumer Complaints Program, Customer Relationship Manager – CRM
AWARDS:
Certificate of Achievement – Bronze Award for: Excellent Teamwork and Class Participation on July 22, 2011 from Bank of America
Bronze level award for all of my hard work in completing special assignments on July 27, 2001 from Bank of America
Received 5 Appreciation Card emails from various people at Bank of America
EMPLOYMENT:
11/24/10 – Present – Bank of America, CRM – Customer Relationship Manager/Workout Specialist/CRM Control Room Coordinator, Home Retention Department. I called borrowers asking for information/documentation, accepted payments, also received called from borrowers; reviewed loans for the following docs: last 2 months’ paycheck stubs, last 2 years tax returns, last 2 months bank statements, current utility bill, hardship letter signed & dated, list of monthly expenses signed & dated, then calling the borrower about which documents have been received before emailing the negotiator. Special projects: helping out with training the new temp hires, data entry of title fees, helping out with side-by-side training of new people to our team, calling borrowers about money that should be applied to their loan for FHA.
11/30/09 – 11/23/2010 Aerotek out at Bank of America doing the same job as the current job and before that working in the Freddie Mac department doing data entry of ordering taxes, attorney fees and other documents.
05/24/07 to Present – QuickPro Administrative Services – President/Owner – Plano, Texas. Started my own Administrative Services Business. My business is open 24 hours/7 days a week. What I specialize in is: Resumes, business to business marketing research, data entry, destination weddings and conferences in Malta. Right now I’m in the process of changing the focus of the business to be Business Time Management Systems. I also now post blogs on my website and how I market them is by posting them on Twitter. The White Board blog is my top blog as far as people commenting on it.
2/2008 – 5/28/2009 (Part-Time) – Recruiter - KM Caldwell and Associates. Help to get candidates who my operations manager sent me possible jobs by putting their information onto their web site. Then I would go through what job openings their information matches and contact the other recruiter who has the job opening and it would go from there. I was able from my home to place 3 engineers at all different levels and 1 human resource person. The number of resumes that I ended uploading was over 1,000 to Top Echelon.
4/17/2007 – 5/31/2007 Through Workway - Loan Clerk out at Countrywide in Plano, TX Used AS400 to vacant secure reports, used the CFSC system to do the following reports: cancel a grass cut, REO grass cuts, check for cancellations, order a grass cut, check to see if property is secure, confirmations, occupied report, damage report, grass cut bids. Used Lotus Notes to send email, report to the appropriate people. Opened and sorted out incoming mail. Go into the AS400 Foreclosure screen and looked things up.
01-12-05 to 03-10-06 Pro-Unlimited /ValleyUS– RFID Test Center Project Coordinator/Meeting Planner out at Sun Microsystems Dallas, Texas (Computer/IT/Hardware/Software Industry, Prepared RFID Test Center for RFID World for VIP/Open House and Partner visits for the entire week. Used SunTools to: Schedule visits to the RFID test center between the sales people and the potential customers/partners. Travel on occasion between test center and Dallas office, do precall and follow-up on visits, operate under little and sometimes no supervision, getting instructions from manager via email or on the phone most of the time. Give the appropriate forms to the sales rep/Sun sponsor and have manager review before visit to approve, arrange a speaker for the visit and when getting an inquiry from the RFID test center email finding a sales rep/Sun sponsor. Put visit on RFID calendar and keep it updated.
07-19-04 to 09-17-04 Quine & Associates (Commercial Real Estate Landlord) – Richardson, TX, Used Yardi to: Post deposits, deposit
checks, reconcile bank statements, post water bills, run Coys’ monthly report. Make sure we receive from the tenants a Certificate of Liability Insurance. Make copies of checks and send out monthly statements to our clients.
05-26-2003 to 12-08-2003 Sales Associate at Walmart Shoe/Jewelry Department (Retail Industry) – Plano, TX,
In shoe/jewelry department did the following: Assist customers, cleaned/zoned area, operate and closed cash register at end of day, stock area and check/change pricing.
09-23-2002 to 01-21-2003 Team Secretary at IRS Dallas, TX
Used SETR and TCWMS for the CSR’s to input time and exceptions. Set up employee new hire folders and keep them updated.
10-2000 to 10-30-2001 Administrator 2 at Sun Microsystems in Menlo Park, CA (IT/Computer Hardware/Software Industry) Worked for between 20-25 software engineers using SunTools to: order supplies/capital equipment, schedule meetings, set up offices, get 7 Toshiba engineers settled at Sun getting them translators when needed including getting them 2 apartments in Menlo Park, CA. Printed documents from PDF, StarOffice, PowerPoint programs on a Compaq PC using my Sun Ultra 10 to do all of my work.
EDUCATION:
Received Career Secretarial Diploma from Heald Business College of San Francisco.
